Who we are

Website: www.packageinluggage.com | Email: admin@packageinluggage.com

1. About This Privacy Policy

Package in Luggage (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, register an account, make a purchase or use our services. We aim to comply with applicable Australian privacy law, the EU General Data Protection Regulation (GDPR), and applicable United States privacy laws, including California laws where they apply. Rights vary by location and the laws applicable to our operations.

2. Information We May Collect

Depending on your interactions, we may collect names, contact details, billing and delivery addresses, account credentials, order and transaction information, products viewed or purchased, support messages, feedback, IP addresses, device and browser details, approximate location, website activity, cookie identifiers and information you voluntarily provide. Payment details may be collected directly by third-party payment processors; we do not intend to store full card details ourselves.

3. How We Collect Information

We collect information directly through orders, forms, account registration and support interactions; automatically through website technology and cookies; and, where lawful, from service providers such as payment and delivery partners. We seek consent where required.

4. How We Use Information

We use information to operate the website, provide services, process and deliver orders, handle payments, provide customer support, manage accounts, respond to enquiries, improve services, secure our systems, prevent fraud, keep records, meet legal obligations and send permitted marketing communications.

5. European Users – Legal Bases

Where GDPR applies, our legal bases may include performance of a contract, compliance with legal obligations, legitimate interests (such as security and service improvement, subject to your rights), and consent for activities requiring it. You may withdraw consent at any time without affecting earlier lawful processing.

6. Payments

Third-party payment providers may process payment information under their own privacy policies and obligations. Please review the relevant provider’s notice when paying.

7. Cookies and Similar Technologies

Our website may use essential cookies for functionality and security, and, if enabled, analytics or marketing cookies to understand visits and improve services. Where legally required, we will obtain consent before placing non-essential cookies. You may control cookies using available consent controls or browser settings; disabling cookies may affect functionality.

8. Sharing Personal Information

We do not sell personal information for money. We may share information as needed with hosting and IT providers, payment processors, delivery partners, email and support providers, analytics and security providers, professional advisers, authorities where required by law, and parties involved in a lawful business transfer. Providers should handle data only for authorised purposes.

9. International Transfers

We operate from Australia, and service providers may process information overseas. Where required, we use appropriate protections for cross-border transfers, including contractual safeguards. The relevant countries depend on the actual providers used.

10. Data Security

We take reasonable technical and organisational steps to protect personal information, which may include access controls, encryption, secure hosting, backups and monitoring. No electronic system or transmission can be guaranteed fully secure. Please safeguard your login credentials.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes described, including accounting, tax, security, dispute-resolution and legal requirements. When no longer required, we take appropriate steps to delete, destroy or de-identify it as required by law.

12. Your Privacy Rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent, and opt-outs for certain marketing, sales, sharing or targeted advertising. Exceptions may apply. Send requests to admin@packageinluggage.com; we may verify identity before responding.

13. Australian Privacy Rights

Where the Australian Privacy Principles apply, you may seek access to or correction of personal information and raise a privacy complaint with us. If dissatisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

14. European Economic Area Privacy Rights

Where GDPR applies, you may have rights to access, rectification, erasure, restriction, portability, objection and withdrawal of consent, and may complain to your relevant supervisory authority. We will stop direct-marketing processing when required following an objection.

15. United States Privacy Rights

Residents of certain U.S. states may have additional rights to know, access, correct, delete or obtain personal information, opt out of covered sales, sharing, targeted advertising or profiling, and appeal some decisions. California residents may have additional rights where CCPA/CPRA applies. We will not unlawfully discriminate against individuals exercising applicable rights.

16. Marketing Communications

Where permitted, we may send product or promotional communications. You may unsubscribe through the message or by contacting us. Necessary service, order and security messages may continue.

17. Children’s Privacy

We do not knowingly seek personal information from children where parental consent is legally required. Contact us if you believe a child provided information without appropriate authorisation.

18. Third-Party Websites

Links to third-party websites may appear on our site. Their privacy and security practices are governed by their own policies; please review those notices.

19. Automated Tools and Artificial Intelligence

We may use automated tools or AI to assist with support, operations, fraud prevention or service improvement. We will handle personal information used with these tools in accordance with applicable law and provide required information or rights concerning significant automated decisions.

20. Privacy Complaints

Please email admin@packageinluggage.com with details of your concern. We will investigate and respond within a reasonable period, subject to applicable legal requirements.

21. Changes to This Policy

We may update this policy to reflect changes to our services, providers, technologies or legal obligations. We will post the current version on our website and update the revision date; additional notice or consent will be provided where required.

22. Contact Us

Package in Luggage
Attention: Privacy Enquiries
Email: admin@packageinluggage.com
Website: www.packageinluggage.com

© 2026 Package in Luggage. All rights reserved.